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| FAQ |
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| Q: Does Cogeco Digital Phone support the traditional 911
service? |
| Q: How does Cogeco Digital Phone Service work? |
| Q: Will my home alarm system work in case of a power
outage? |
| Q: Where can I call with my new Cogeco Digital Phone
Service? |
| Q: Can I receive collect calls? |
| Q: Is the "bill-to-third-number call" service
available? |
| Q: Will my name be listed in the phone directory? |
| Q: Can I receive calls from overseas? |
| Q: Can I call toll-free numbers? |
| Q: Will my Cogeco Internet connection or Cogeco Cable TV be
affected by this service? |
| Q: Are there other features or services that are not currently
available? |
| Q: Is *57 Call Trace available? |
| Q: Is *67 Call Display Blocking available? |
| Q: Is 711 Message Relay Services available ? |
| Q: Why can't I move my multifunction cable modem? |
| Q: How many voice mail messages will your service
allow? |
| Q: Can I change the number of rings before voice mail picks
up? |
| Q: What is 10-digit local dialing? |
| Q: Is Cogeco Digital Phone Service compatible with fax machines and
interac/debit systems? |
| Q: What if I have a question that is not answered
here? |
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Q:
Does Cogeco Digital Phone
support the traditional 911 service?
A:
With Cogeco Digital Phone, you get the full support to the
911 and Enhanced 9-1-1 (E9-1-1) emergency services. When you dial 9-1-1 from
your Cogeco Digital Phone, our systems provides your name, address and telephone
number to the emergency control centre serving your municipality, the same way
as with traditional telephone. |
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Q:
How does Cogeco Digital
Phone Service work?
A:
Cogeco Digital Phone Services are digitized in the home,
ensuring the highest level of voice quality. With Cogeco Digital Phone Service,
voice communications are transported through a dedicated channel of your cable
network, which guarantees that there will not be any interference with your data
communications. This means your telephone conversations will be crystal clear
and your communications will be of high quality.
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Q: Will my home alarm system
work in case of a power outage?
A:
Cogeco’s Digital Phone modem contains a back-up battery
feature which is capable of providing up to 8 hrs of standby powering for the
modem. This means that the telephone service will be maintained for up to 8 hrs
by the back-up battery. Your alarm system however, may or may not have battery
back-up capabilities so to be sure, you should contact your alarm system
provider to satisfy yourself that the electronics in your alarm system will
continue to work during an AC power failure.
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Q:
Where can I call with my new
Cogeco Digital Phone Service?
A:
You are free to call anywhere within Canada and the
continental US (excluding Hawaii and Alaska) at any time. Overseas calls,
however, are not available at this time with this service. Cogeco has partnered
with Gold Line, a premier international calling prepaid provider. Their service
allows you to make calls to anyone outside Canada and the US from your home
phone to stay connected with your loved ones. For more information, please visit
www.goldline.net/cogeco or call Gold
Line’s customer service at 1-866-619-7708.
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Q: Can I receive collect
calls?
A: No, you will not
be able to receive collect calls on your phone at this time.
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Q:
Is the "bill-to-third-number
call" service available?
A:
No, this service is not available at this time. All calls
you make are included in your unlimited calling plan.
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Q:
Will my name be listed in
the phone directory?
A:
Yes, the name appearing on your phone bill will be the one
displayed in the phone directory. Note that your name will still be displayed
when you make phone calls unless you dial *67 before each call.
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Q:
Can I receive calls from
overseas?
A:
Yes, incoming calls placed from outside Canada and the
continental US will be put through to you just as they were before you switched
phone services.
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Q:
Can I call toll-free
numbers?
A:
1-800, 1-888, 1-877 and any other toll-free numbers you
could access before, you can access now with Cogeco Digital Phone Service. In
the case of toll-free numbers, you don't need to dial "1" before the "8xx"
toll-free number. However, please note that the call will still go through if
you dial "1".
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Q:
Will my Cogeco Internet
connection or Cogeco Cable TV be affected by this
service?
A:
Even though they use the same channel, you can use your
phone and the Internet at the same time, without any problems with either
service. This also applies to your Cogeco Cable TV Service, which will not
be affected by your Cogeco Digital Phone.
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Q:
Are there other features or
services that are not currently available?
A: There are a number of
services that are not available at the moment but will be launched in the
future. Here are some examples:
- Last Call Return *69
- Three-Way Calling
-
International calling
- 900-976 numbers
Our website - cogeco.ca/telephony - will have
details of new services as they become available.
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Q:
Is *57 Call Trace available?
A:
Yes, this service is available and part of the monthly
fee. In emergency situations, the Call Trace service gives you the means to stop
unwanted calls by tracing the last call received. The service is free of charge
and may be used only to protect you from unwanted calls. You must limit its use
to serious situations in which you are prepared to file charges, i.e. notify the
police and make an official complaint. Once your complaint has been registered,
and proof of warrant is received, Cogeco will transmit the telephone number, the
date and the time of the call to the police. Just dial *57 immediately after the
undesirable call has been received. Pertinent information will be stored for
safekeeping by Cogeco.
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Q:
Is *67 Call Display Blocking available?
A:
This feature is available and free of charge. The Call
Display Blocking service prevents those you call from viewing your name and
telephone number on their call display. Your name and phone number remain
unknown to them. Just dial *67 before each call to remain anonymous.
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Q:
Is 711 Message Relay
Services available ?
A: Yes, this
feature is available and included without additional charge in your monthly fee.
Relay services 711 is a service that allows hearing-impaired and/or
speech-impaired individuals to communicate by phone with any other non-impaired
persons with a relay agent acting as an intermediary. |
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Q:
Why can't I move my multifunction cable modem?
A:
A lock has been put to ensure that 911 calls will be
handed off to the Emergency 911 Call Center serving your residence which could
not happen if the equipment is moved from its initial location.
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Q:
How many voice mail messages will your service
allow?
A: You will be able to
receive up to 20 messages of 2 minutes in length per messages.
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Q:
Can I change the number of rings before voice mail picks
up?
A:
No, it is not possible to change the number of
rings.
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Q:
What is 10-digit local
dialing?
A:
10-digit local dialing means that when dialing a local
number, you'll simply need to add the 3-digit area code to the 7-digit phone
number you've always called. This will become necessary due to an important
increase in the demand for new phone numbers. Click here to learn more about
10-digit local dialing. |
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Q:
Is Cogeco Digital Phone
Service compatible with fax machines and interac/debit
systems?
A:
The Cogeco Digital Phone service currently offers 2 phone
lines for voice communications purposes. Should you want to connect a fax
machine on the second line, most fax machines using the T.30 standard (often
referred to as Group 3) should work with our Digital Phone service.
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Q:
What if I have a question that is not answered
here?
A: You will find cogeco.ca/telephonie an excellent
place to go for additional information on your service. You can send us an
e-mail at assistance@cogeco.com
or, if you are more comfortable, you can phone us at 611 from your phone or call
our Customer Support number at (819) 379-2624
(toll-free). |
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