Residential Needs > Shop for Digital Phone > FAQ > Troubleshooting |
 |
TROUBLESHOOTING |
|
|
|
|
Q:
What should I do if there's
no telephone signal/dial tone?
A:
Make sure that your multifunction cable modem is powered on, but in the event of a power failure, the battery of your multifunction cable modem will take over for approximately 8 hours. The phone service will not work in the event of a network failure or a cable modem failure. Cogeco will do everything possible to restore normal service as soon as possible following a power, network, or cable modem failure.
|
Back to top  |
| |
|
Q: What should I do if my phone
doesn't ring?
A:
If you subscribe to 1 line, make sure the phone is plugged into port 1 of the multifunction cable modem and not Line 2. If you subscribe to 2 Lines, make sure each phone is plugged into the appropriate port.
|
| Back to top |
 |
Q: Is Cogeco Digital
Phone Service compatible with home alarm systems?
A:
Cogeco Digital Phone Service is compatible with
most home alarm systems. We have currently completed full testing of our digital
phone service with Voxcom and they are fully compatible.
There are no
technical reasons why other systems should not work. In any case, we recommend
that you contact your home alarm company to make sure they are compatible and
that they provide the support.
|
| Back to top |
|
Q:
Will my home alarm system
work in case of a power outage?
A:
Cogeco’s Digital Phone modem contains a back-up battery
feature which is capable of providing up to 8 hrs of standby powering for the
modem. This means that the telephone service will be maintained for up to 8 hrs
by the back-up battery. Your alarm system however, may or may not have battery
back-up capabilities so to be sure, you should contact your alarm system
provider to satisfy yourself that the electronics in your alarm system will
continue to work during an AC power failure.
|
| Back to top |
|
Q:
What if I am having
difficulty calling a phone number in Canada or the continental
US?
A:
Please make note of the phone number that cannot be
processed and contact a Cogeco Customer Support
representative.
|
| Back to top |
|
Q:
Do I need to have a
computer turned on to use Cogeco Digital Phone Service?
A: No, Cogeco Digital Phone
Service does not require the use of your computer. Although it is based on the
same technology as your Internet service and uses the same cable modem, your
Cogeco Digital Phone Service operates independently from your Internet
connection and PC. You do not need to turn on your PC or use your PC to use your
phones. You do need to ensure that your cable modem is powered on, at all times, for your Cogeco Digital Phone Service to
work.
|
| Back to top |
|
Q:
What is the best way to
reach Cogeco Digital Phone Customer Support?
A: Dial 611 from your
phone. We are available to assist you 24 hours a day, 7 days a week. From any
other phone, you may dial 905-333-5522 or 1-800-267-9000 (toll-free). You can send us an e-mail at phone.support@cogeco.com.
|
| Back to top |
|
|
