Customer Support > Billing > FAQ Billing |
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BILLING
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| Q: Where can I get additional information on my invoice? |
| Q: How can I pay my invoice? |
| Q: I just made a payment. Why isn't it showing up on my invoice? |
| Q: Will I receive an invoice if I select the "Pre-authorized payment" option? |
| Q: Are Cogeco services paid for in advance? |
| Q: I sent in my pre-authorized banking withdrawal information last week and I just received another invoice. Why was the money not taken from my bank account? |
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Q: Where can I get additional information on my invoice?
A: If you require more information on your invoice, click here or call our customer service (819-693-5151 or 1-800-665-5151).
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Q: How can I pay my invoice?
A: Several options are available to you:
- pre-authorized payments
- bank (counter, automatic teller, payment by phone or Internet)
- credit card (monthly payments or by phone)
- money order
- cheque
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Q: I just made a payment. Why isn't it showing up on my invoice?
A: Depending on the method of payment you have chosen, your payment, adjustment or credit can take one to 10 days to be processed. It is thus likely that your invoice was issued just before your payment or adjustment was processed for your file. No need for you to be concerned; it will all show up on your next invoice.
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Q: Will I receive a statement if I select the "Pre-authorized payment" option?
A: This option is available to all customers. Customers who choose the pre-authorized payment method agree to automatic monthly debits from their bank account. If you select this option, instead of receiving an invoice each month, you will receive an annual statement by mail which will detail all of your transactions for the year. For more information on your account, you can call our customer service (819-693-5151 or 1-800-665-5151).
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Q: Are Cogeco services paid for in advance?
A: Yes, the monthly charge is a rent, so you pay for service for the upcoming month. Your bill also includes charges for the a la carte services that you used during the previous month (only if you used them).
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Q: I sent in my pre-authorized banking withdrawal information last week and I just received another invoice. Why was the money not taken from my bank account?
A: All requests for pre-authorized payments are set up on your cable account as quickly as possible. However, we process these payments once a month only. As soon as your pre-authorized payments have been set up with your bank, you will no longer receive an invoice (except for your annual statement) unless there is a rate change. Therefore, if you have received an invoice, please call Cogeco's customer service (819-693-5151 or 1-800-665-5151).
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