 |
 |
|
GENERAL
|
| Q: What's a magic eye? |
| Q: How come when there is an outage in the area, we are not
automatically credited for the time we are without service?
|
| Q: Does it cost any more to use additional TV sets?
|
| Q: Why can't I get cable in my area yet? |
| Q: What is Multivision? |
| Q: What packages are offered by COGECO? |
| Q: Why are rates different from one area to another?
|
| Q: If I buy a set top box, will it be replaced with any subsequent new
models? |
| Q: Can I buy my decoder? |
| Q: Are there additional costs for using additional TVs?
|
| Q: What makes one bundle better than another? |
| Q: What is TOTAL HOME? |
| Q: Can I listen to radio over my cable? |
| Q: Am I penalized if I cancel my subscription? |
| Q: Why don't I get a discount on installation fees when moving?
|
| Q: Why isn't digital TV available now where I live?
|
| Q: Why is the expanded tier different from one area to another?
|
| Q: Where can I find a description of the content offered by the
available channels? |
| Q: What is your mailing address? |
| |
|
|
Q:What's a magic
eye?
A:
A
magic eye lets your decoder record programs on three different channels (one
after the other). All VCRs less than two years old have this option. You can
thus record three different programs while you are away. The magic eye will
change the channel to record each program you have selected. If your VCR doesn't
have a magic eye, you can buy a 'mouse' that will perform the above operation
for it. This 'mouse' is available from specialized electronics shops.
|
Back to top  |
|
Q:
How come when there is an
outage in the area, we are not automatically credited for the time we are
without service?
A:
Customers' use time is managed on an individual basis. If there is a
power failure in your area, please contact us to see if you are eligible for a
credit. Our subscription contract stipulates that if you miss service because of
any scheduled upgrades to the system in your area, you will not be given any
credits. This is because the work is being carried out to improve our service.
|
| Back to top |
|
Q:
Does it cost any more to use
additional TV sets?
A:
Depending on the services to which you currently subscribe, additional
outlets may cost you as little as $1.00 more per month! If you bundle up your
services, the total home package is very inexpensive. As an a la carte service,
TOTAL HOME costs $7.99 per month.
|
| Back to top |
|
Q:
Why can't I get cable in my
area yet?
A:
COGECO
normally deploys a cable distribution system in areas where public water and
sewer systems are available. However, any group of customers prepared to defray
the costs of deploying a system can send our office a written request to carry
out a feasibility study.
|
| Back to top |
|
Q:
What is
Multivision?
A:
With
this incomparable service, provided only by COGECO, everything is possible! Each
person in your household can watch what he wants on his own TV. Enjoy the
advantages of digital TV by having the regular cable signal sent to other TVs in
your home, without the need for additional decoders. You can have up to four
additional outlets in your home without additional costs (each outlet must be on
a TV or sound system). And when you sign up for Multivision, you'll receive one
free move each year. Multivision is available for our residential customers
only.
|
| Back to top |
|
Q:
What packages are offered by
COGECO?
A:
COGECO
offers a full range of packages to meet the needs of everyone in your household.
Visit the following Internet site for full information: http://www.cogeco.ca.
|
| Back to top |
|
Q:
Why are rates different from
one area to another?
A:
Cable
broadcasting rates are set by the CRTC. COGECO is making major investments to
update its system. For the time being, it cannot offer the same channel choices
throughout all of its territory. Customers are thus billed according to the rate
schedule applicable to the area in which they live. Also, COGECO has built up
its clientele through the acquisition of other systems, each of which had its
own rate schedule. Because we can’t change the basic content and specific
features of each system, rates will vary from one region to the next.
|
| Back to top |
|
Q:
If I buy a set top box, will
it be replaced with any subsequent new models?
A: Should a new version of set
top box be introduced, COGECO will not upgrade your existing purchased
equipment. however, we do guarantee that your existing box will continue to
deliver the services to which you currently subscribe for three years after
purchase.
|
| Back to top |
|
Q:
Can I buy my
decoder?
A:
COGECO
gives you the option of buying your decoder if you sign up for the digital
service. The price is very reasonable and will give you savings on your monthly
charges. This offer includes a 3-year warranty (against breakage and
obsolescence) for the decoder and a 1-year warranty (same coverage) for the
universal remote control. We also have a purchase plan for the cable modems used
for our ultra-high speed Internet service.
|
| Back to top |
|
Q:
Are there additional costs
for using additional TVs?
A:
Yes,
there are additional charges for using extra units. However, COGECO' Multivision
lets you connect up to three additional units (including the FM receiver on your
sound system). This service is available at an exceptionally competitive rate .
With Multivision, you can watch a different channel on every TV in your home.
Everyone can watch his favourite show at the same time! Enjoy the advantages of
digital TV by having the regular signal sent to the other TVs in your home,
without the need for additional decoders.
|
| Back to top |
|
Q:
What makes one bundle better
than another?
A:
COGECO
wants to offer its customers a full selection to suit every preference. By
looking at the content of each package, you can choose the one that best meets
your needs and those of everyone else in your household.
|
| Back to top |
|
Q:
What is TOTAL
HOME?
A:
TOTAL
HOME allows the customer to have multiple active outlets in the home. This
allows each family member to view different analog channels on each television
at the same time without the need for a set top box (which is required to
receive digital services). Also, additional outlets can be used to connect your
stereo to cable FM radio channels.
|
| Back to top |
|
Q:
Can I listen to radio over
my cable?
A:
Yes.
You can connect a cable outlet to your sound system provided it has the right
plug. Another advantage of Multivision is that it provides this service at a
special rate. You'll love the quality of the reception it gives your favourite
FM stations.
|
| Back to top |
|
Q:
Am I penalized if I cancel
my subscription?
A:
There
are no penalties or other charges. However, we would ask you to please notify us
30 days in advance so COGECO can settle any outstanding charges on your account
with the channel providers.
|
| Back to top |
|
Q:
Why don't I get a discount
on installation fees when moving?
A:
The
amount you are billed for moving is the actual cost COGECO incurs to carry out
the work involved. These costs are part of those you must assume when you decide
to move.
|
| Back to top |
|
Q:
Why isn't digital TV
available now where I live?
A:
Digital TV requires the use of a fibre-optics system. A major upgrading
program now underway in all of COGECO's territory will enable us to offer all
our new services to our customers.
|
| Back to top |
|
Q:
Why is the expanded tier
different from one area to another?
A:
COGECO
has begun to fully upgrade its system, but the capacity varies from one region
to the next. The rate for the expanded bundle is established according to the
number of available channels.
|
| Back to top |
|
Q:
Where can I find a
description of the content offered by the available
channels?
A:
By
browsing through any television guide available on the market, you'll get a good
idea of each channel's content (e.g., names and descriptions of programs). You
can check out the following Web sites that provide television guides: In French-
http://horairetele.Infinit.net. In
English- http://www.tvguide.ca
|
| Back to top |
|
Q:
What is your mailing
address?
A:
Our
mailing address is: COGECO 1630 6 ieme Rue Bureau 100 Trois-Rivières,
Quebec, G8Y 5B8
|
| Back to top |
|
|
|
|
