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SUBSCRIPTION
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Q: Am I the only one who can change my subscription
options? |
| Q: Why can't I pick and choose only the channels I
want? |
| Q: How do I arrange to transfer my cable service? |
| Q: I am going away for the winter. What do I do about my cable
service? |
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Q: Am I the only one who can
change my subscription options?
A: The owner of the account is
the only one who can change the subscription options. However, if you want
someone else to have access to your account, simply send us the relevant
information and they will then be able to access your subscription and make
changes. |
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Q:
Why can't I pick and choose
only the channels I want?
A:
Analog TV does not let you
choose any à la carte services. On the other hand, COGECO’s digital service lets
you select your own channels, depending on the package and the applicable
regulations. Bulk agreements with networks provide COGECO with the best possible
prices. Packaging our channels together allows us to pass these savings on to
you. |
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Q:
How do I arrange to transfer
my cable service?
A:
If you are moving, simply
call our customer service number, which is printed on your most recent bill, and
we will confirm all the details in one call. Please note that we require an
adult to be present when our installer visits your new address.
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Q: I am going away for the
winter. What do I do about my cable service?
A: Just call COGECO and discuss
your plans with us. Should you wish to temporarily suspend your cable service
while you are away, we can make all the arrangements for disconnecting and
reconnecting your service in one call. A minimal charge applies.
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