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SUBSCRIPTION
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| Q: Am I the only one who can change my subscription options?
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| Q: What steps do I have to take when I move? |
| Q: Can I temporarily cancel my service? |
| Q: Why does the customer service person ask me for ID when I sign up?
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| Q: Why do you ask me if I live alone when I sign
up? |
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Q:
Am I the only one who can
change my subscription options?
A:
The owner of the account is
the only one who can change the subscription options. However, if you want
someone else to have access to your account, simply send us the relevant
information and we will then be able to access your subscription and make any
changes necessary. |
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Q:
What steps do I have to take
when I move?
A:
If you move, phone our
customer services. The number is on your invoice and is also in the telephone
book. We will confirm all of the details in a single call. A technician will go
to your new address to test the signal quality and install the additional
equipment or outlets you will need to get the most from COGECO’s services. You
will have to make sure that you are there to meet the technician and sign the
service contract. Please notify us if you want to authorize another adult to be
there in your place.
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Q:
Can I temporarily cancel my
service?
A:
Yes. All you have to do is
tell us your disconnection and reconnection dates. On the reconnection date, a
technician will come to your home to reconnect your service, at the service
charge in effect.
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Q:
Why does the customer
service person ask me for ID when I sign up?
A: We want to make sure it's
your file we have on screen when you call to change your options. We have more
than 300,000 subscribers, so many different people have the same name. By giving
us the proper identification, you can rest assured that we will find you among
our large clientele!
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Q:
Why do you ask me if I live
alone when I sign up?
A:
Only the person named in the
account is authorized to make changes to the file. However, you can authorize
another person in your household to request changes or information regarding
your file. We also want to make sure we fully meet your TV and Internet needs.
By knowing the number of persons in your household, our customer service
representatives can give you the best advice regarding your choice of
channels.
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