 |
 |
|
Super Écran sur Demande
|
| Q: What is Super Écran sur Demande? |
| Q: Will I be charged for any movies or shows I
order? |
| Q: How do I subscribe to Super Écran sur Demande? |
Q: Do I need a special setup or equipment in order to access
Super Écran sur Demande? |
Q: I stopped the video part way through the movie – will I
have to start from the beginning
again? |
Q: Will I be able to FF and Rew the same as with Video on
Demand? |
Q: Is there a limit to how many videos I may watch in a
day/week/month? |
| Q: I am unable to access Super Écran sur Demande – what's wrong? |
| Q: Do my parental locks stay the same for Super Écran sur Demande? |
| Q: How often will movies or shows be added? |
Q: How can I tell when a movie is going to be removed?/I saw
a movie I wanted to watch last week but now its
gone. What
happened and can I get it
back? |
| Q: How do I access Super Écran sur Demande? |
Q: Some of the movies and shows in the listing appear with a
check mark next to the title. What does this
mean? |
| Q: I can't order Super Écran sur Demande movies. What should I
do? |
Q: There is programming on Super Écran sur Demande
that is
inappropriate for my children. How can I
block this? |
|
|
Q: What is Super Écran sur Demande?
A: Super Écran sur Demande is a new service from Super
Écran that allows you to view over 70 movies and series when
you want, as often as you want, all with the pause/rewind/fast-forward
capabilities you get from your VCR or DVD player. Super Écran sur Demande is included with your subscription
to Super Écran on Cogeco Digital Cable.
|
Back to top  |
|
Q:
Will I be charged for any
movies or shows I order?
A:
Absolutely not. As a Super Écran subscriber,
Super Écran sur Demande programs are included at no additional
charge and are available at your convenience. So go ahead – pick the show
you want to watch, press Play and Enjoy!
|
| Back to top |
|
Q:
How do I subscribe to
Super Écran sur Demande?
A:
Super Écran sur Demande
is free with your Super Écran subscription. If you already are
a Super Écran subscriber you can enjoy Super Écran sur Demande
right now. Just go to channel 304, pick a movie or program you want to
watch, press play and Enjoy!
|
| Back to top |
|
Q: Do I need a special setup
or equipment in order to access Super Écran sur Demande ?
A: In order to receive Super Écran sur Demande, along with your Super Écran
subscription, you will need a digital cable receiver and it is crucial
that the digital cable receiver is the first piece of equipment hooked
up to your cable. If any other piece of equipment (VCR, gaming console
etc.) is hooked up to your cable before the digital cable receiver you
will not be able to access. For more information please visit our walkthrough
section on this site.
|
| Back to top |
|
Q:
I stopped the video part way
through the movie – will I have to start from the beginning again?
A:
Within 24 hours of ordering the movie you will be able to
resume from where you left off by simply choosing the title (you will notice it
has a check mark beside it to signify that it has been viewed), pressing ‘OK' on
your digital cable receiver remote control, and choosing the ‘Resume' option.
After 24 hours simply select the title and Fast Forward to where you left off.
|
| Back to top |
|
Q:
Will I be able to FF and Rew
the same as with Video on Demand?
A:
Absolutely! One of the many benefits of Super Écran sur Demande is being able to use VOD functionality
(FF, Rew, Pause etc.) on your Super Écran programming.
|
| Back to top |
|
Q:
Is there a limit to how many
videos I may watch in a day/week/month?
A:
There is no limit to the number of movies or series you
may watch – they are yours to enjoy at your convenience!
|
| Back to top |
|
|
Q: I am unable to access Super Écran sur Demande – what's wrong?
A:
The following issues may cause you to be unable to access
Super Écran sur Demande. Please check the following
items and if any of them apply follow the instructions to enable your access to
The Movie Network OnDemand:
1. If you are not a Super Écran subscriber you will not be able
to access The Movie Network OnDemand. To subscribe to The Movie Network OnDemand, just order online or call 1-866-511-6555.
2. If you have any equipment (VCR, Gaming Console etc.)
hooked up to your cable outlet before your digital cable receiver then you will
not be able to access Super Écran sur Demande.
Please visit our walkthrough section for more information and hookup diagrams.
3. A few areas do not have Super Écran sur Demande available. You can check our
service availability tool to see if Super Écran sur Demande is available in
your area.
4. If you have requested that we disable VOD from your
digital cable receiver you will not be able to access Super Écran sur Demande. Please call 1-866-511-6555 if
you wish to have VOD re-activated.
5. It is possible that Super Écran sur Demande may on the rare occasion be
unavailable due to heavy customer usage during peak periods. If this is the case
you will receive the following message ‘Server Unavailable‘. Try again in a few
minutes and you should be able to access the service. If this continues for a
prolonged period of time (over the course of one or two days) please call
1-866-511-6555 to notify us.
|
| Back to top |
|
Q:
Do my parental locks stay
the same for Super Écran sur Demande?
A:
Yes, your parental locks for ratings or titles will apply
to The Movie Network OnDemand.
|
| Back to top |
|
Q:
How often will movies or
shows be added?
A:
New movies and series titles will be added every week so
there's always something new to watch!
|
| Back to top |
|
Q:
How can I tell when a movie
is going to be removed?/I saw a movie I wanted to watch last week but now its
gone. What happened and can I get it back?
A: New movies and series
installments are added weekly. This also means that movies and series
installments are removed weekly. You can check which selections are being shown
for the last week by checking the ‘Last Chance' category. If you have missed it
on Super Écran sur Demande, be sure to
check the program listings in the monthly Feature Magazine for M, MFun, MEscape,
MExcess or MFest – it may be available there.
|
| Back to top |
|
Q:
How do I access Super Écran sur Demande?
A: Accessing and
using Super Écran sur Demande is easy!
Just go to channel 208 (right after Mpix). Pick the video you want to watch,
Press play and Enjoy!
|
| Back to top |
|
Q:
Some of the movies and shows
in the listing appear with a check mark next to the title. What does this mean?
A:
A check mark indicates any videos that have been selected
for viewing within the last 24 hours. To resume playing where you left off, just
select the video you want to watch and choose ‘Resume'.
|
| Back to top |
|
|
Q:
I can't order Super Écran sur Demande movies. What should I
do?
A:
In order to access Super Écran sur Demande service it is necessary that
your digital cable receiver be connected properly to your television. The
digital cable receiver MUST ALWAYS be connected to the cable outlet DIRECTLY.
There should be no other equipment connected between the digital cable receiver
and the cable outlet.
The following diagram illustrates the proper
configuration for your digital cable receiver with your equipment:
It is also important to ensure that if your digital
cable receiver has a 2” cable loop on the back (RF Jumper), that it is securely
connected between the two ports. If you are not sure that this cable is
connected firmly, switch the ends and reconnect again.
The cable loop and
approximate location are illustrated below:
|
| Back to top |
|
Q:
There is programming on
Super Écran sur Demande that is
inappropriate for my children. How can I block this?
A: With the introduction of
Super Écran sur Demande, a wide selection of
programming is available 24 hours a day. You will be pleased to note that any
previously set Ratings Locks will apply to Super Écran sur Demande content. Should you wish to
review or adjust your Parental Lock settings, simply press MENU on your digital
cable receiver Remote Control, select LOCKS, enter (or create) your 4-digit code
and you can set locks according to your preference.
|
| Back to top |
|
|
> Did you
find the information you were looking for?
If not, please
tell
the webmaster. |
|
