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TROUBLESHOOTING
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Q: I can't connect to a Web site. What is causing this? |
| Q: I can't receive any email. Why is this happening? |
| Q: My Internet connection is slow, what is causing this? |
| Q: I can't see the Web page I uploaded. What can cause this? |
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Q: I can't connect to a Web site. What is causing this?
A: Web sites exist all over the world and are hosted on different servers. If a server is not available, no one will be able to visit any sites on that server. COGECO has no control over other servers on the Internet. |
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Q: I can't receive any email. Why is this happening?
A: You must have the correct server name specified to receive email. COGECO's incoming mail server is pop.cgocable.ca. Also, be sure to specify your whole email address as the username, including the @cogeco.ca part of the address. |
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Q: My Internet connection is slow, what is causing this?
A: How quickly you receive information depends on how fast the server you are connecting to is responding. For example, if yahoo.com is slow, the Web page will be slow for anyone connecting to it. You may receive a faster response if you use a proxy server. It is also a good idea to periodically clear the cache in your browser. |
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Q: I can't see the Web page I uploaded. What can cause this?
A: Remember that in order to view your Web page, you must go to the URL « home.cogeco.ca/~username » where username is the first part of your email address. |
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