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TROUBLESHOOTING
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| Q: I can't connect to a Web site. What is causing
this? |
| Q: I can't receive any email. Why is this
happening? |
| Q: My Internet connection is slow, what is causing
this? |
| Q: I can't see the Web page I uploaded. What can cause
this? |
|
Q:
I can't connect to a Web
site. What is causing this?
A: Web sites exist all over the
world and are hosted on different servers. If a server is not available, no one
will be able to visit any sites on that server. COGECO has no control over other
servers on the Internet. |
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Q:
I can't receive any email.
Why is this happening?
A:
You must have the correct
server name specified to receive email. COGECO's incoming mail server is
pop.cogeco.ca Also, be sure to specify your whole email address as the username,
including the @cogeco.ca part of the address. |
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Q:
My Internet connection is
slow, what is causing this?
A:
How quickly you receive
information depends on how fast the server you are connecting to is responding.
For example, if yahoo.com is slow, the Web page will be slow for anyone
connecting to it. You may receive a faster response if you use a proxy server.
It is also a good idea to periodically clear the cache in your
browser. |
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Q:
I can't see the Web page I
uploaded. What can cause this?
A:
Remember that in order to
view your Web page, you must go to the URL « home.cogeco.ca/~username » where
username is the first part of your email address. |
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