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FAQ ABOUT ONLINE ORDERING
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| Q: Is it long and difficult to order online? |
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| Q: Is it safe to order online? |
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| Q: I purchased Cable TV services, how are the services delivered to my house? |
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| Q: If I purchased High speed Internet services, how are the services delivered to my house? |
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| Q: When Will I receive my first bill? |
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Q: If I already subscribe to Cogeco Classic Cable, Digital Cable or High Speed Internet and I want to accomplish one of the following service changes:
- Add High Speed Internet to your services;
- Upgrade your High Speed Internet service;
- Add Digital Cable to your services;
- Change your Digital Theme Pack(s);
- Change your Digital Select Package;
- Add TMN or other Premium Services;
- Purchase or rent a new Digital Cable Receiver;
can I do this using the online ordering form? |
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| Q: Can order all services online? |
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Q: Is it long and difficult to order online?
A: Not at all. Ordering online takes you through an easy step-by-step process. When ordering Digital Cable services, just select your Television package and then your Digital Cable Receiver. When ordering Classic Cable services and/or High Speed Internet, just select your package. If you want details about a package, you can just click on the "> Details" links. In all cases, you can add services easily and confirm the total order at the end, before sending it. You'll have your order submitted in just a few steps.
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Q: Is it safe to order online?
A: All forms on Cogeco.ca are secured with a Verysign certification. Which means all information are sent to the site in an SSL session and encrypted, protecting against disclosure to third parties. |
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Q: If I purchased Cable TV services, how are the services delivered to my house?
A: Cogeco will arrange to have a technician visit your home in order to activate the outlets. If you already have Cogeco cable and only require a Digital Receiver, we will send one to your house via courier. |
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Q: If I purchased High speed Internet services, how are the services delivered to my house?
A: Cogeco will send a technician to your house in order to activate the service on the desired outlet and to connect the cable modem. |
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Q: When Will I receive my first bill?
A: When you receive your bill depends on when you activated your services and which city you live in. Contact customer service and a customer service representative will be able to tell you which day your bill will arrive each month. |
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Q: If I already subscribe to Cogeco Classic Cable, Digital Cable or High Speed Internet and I want to accomplish one of the following service changes:
- Add High Speed Internet to your services;
- Upgrade your High Speed Internet service;
- Add Digital Cable to your services;
- Change your Digital Theme Pack(s);
- Change your Digital Select Package;
- Add TMN or other Premium Services;
- Purchase or rent a new Digital Cable Receiver;
can I do this using the online ordering form?
A: Yes. All you need is your account number. To change your Theme Pack(s) or to add Premium Services, you'll need to specify the Digital Select Package you already have. |
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Q: Can I order all services online?
A: Yes. You will be invited to add services and options to your order in an easy step-by-step process. |
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> OK, let me order Digital Cable now
> OK, let me order Classic Cable now
> OK, let me order High Speed Internet now
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> Any other questions you would have liked to see on this page? Let us know
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