|
Shop for High Speed
Internet > Security Services >
FAQ
SECURITY SERVICES FAQs
Q: What are COGECO Security Services?
Q: How do COGECO
Security Services protect me from malicious attempts to gain access to my PC and
personal data?
Q: Do the Anti-Virus and Firewall services really update themselves
automatically, so that I am protected against the latest Internet
threats?
Q: What are the minimum PC requirements for COGECO Security
Services?
Q: How do I install the product?
Q: Can I install
the program on several PCs?
Q: Can I install the program on a
server?
Q: Do I need an Internet connection to be able to install the
software?
Q: Does the product stop working 12 months after I install
it?
Q: Is COGECO Security Services compatible with Symantec
products?
Q: What languages are supported by COGECO Security
Services?
Q: I just bought a security product from another company. Can I cancel
it and install the COGECO Security Services product instead? Can I be
reimbursed?
Q: Do I need to do anything to my PC before installing COGECO Security
services?
Q: Is COGECO Security Services compatible with other Anti-Spyware
products?
Q: Why were my COGECO Security Services upgraded?
Q: I have a red
"X" over the security icon that states "Spam control: Malfunction". I have not
reconfigured anything. I have also checked the spam control which is still under
"Optimal". Is there a problem with my computer or the security
service?
Q: What
are COGECO Security Services?
A: COGECO
Security Services provide your computer with state-of-the-art protection against
intrusion attempts and malicious software. It is constantly updated and monitors
the latest threats through automatic hourly updates. With COGECO Security
Services, there is no need to regularly scan your PC for viruses or trigger the
updates yourself, so it does not interfere with the daily use of your computer.
COGECO Security Services include Anti-Virus and Firewall services, Parental
Control (Web Filtering) Anti-Spam, Anti-Spyware and Pop-Up Blocker services
which ensure total protection against network hacking for users connected to
public networks. To find out more, visit http://www.cogeco.ca/security. If you
are a business customer, visit cogeco.ca/bizsecurity.
Back to
top
Q:
How do COGECO Security Services protect me from malicious attempts to gain
access to my PC and personal data?
A:
COGECO Security Services have a built-in Firewall that will protect you from
others who may be trying to gain access to your PC by denying port scans and
unauthorized access to your computer. The advantage of having a COGECO Security
Services Firewall over a traditional Firewall is that a traditional Firewall
protects a network from outside attacks, whereas the COGECO product protects a
computer by monitoring inbound and outbound connections from/to unknown sources
with an advanced intrusion detection systems.
Back to
top
Q: Do
the Anti-Virus and Firewall services really update themselves automatically,
ensuring that I am protected against the latest Internet threats?
A: Yes. COGECO Security Services have been developed
to provide you with the best Anti-Virus protection, which requires that the
Anti-Virus and Firewall solutions always be up-to-date. The service checks for a
new update every hour through an automatic and
transparent process. However, you do need to be connected to the Internet so
that COGECO Security Services can connect to the update server.
Back to
top
Q:
What are the minimum PC requirements for COGECO Security Services?
A: Operating system requirements
Supported
operating systems:
· Windows 2000
·
Windows XP
· Windows Vista
Note that Windows XP Professionnal x64 is not supported at this time. Server versions of the above listed operating systems are not supported.
PCs must meet (or exceed) the following
requirements:
- CPU: Intel Pentium III 600 Mhz or higher
- Available disk space and memory as in the table:
Operating Systems |
Memory (MB) |
Recommended Available Disk Space Pre-Installation (MB)
|
WinXP & Win2000 |
512MB |
Up to 320MB |
Windows Vista |
1GB |
600MB free HD space
(300 MB for Anti-virus only) |
Additionnal information for Windows Vista:
- Recommended minimum memory: 1GB
- Processor: Capable of running Microsoft Vista 32-bit
- Browser: Internet Explorer 7.0 or newer
Installing Cogeco Security Services software on a PC which
does NOT meet the minimum requirements will take longer than supposed and may
cause system instability on your computer such as reduced overall performance,
possible non response of the system and loss of data. Also, if your computer
freezes during the installation of the software, you might loose security
protection during the period necessary to de-install and re-install.
Q: How do
I install the product?
A: Download the
program here and follow
the on-screen instructions.
Back to
top
Q:
Can I install the program on several PCs?
A: Yes, COGECO Security Services can be installed on
up to three PCs.
Back to
top
Q:
Can I install the program on a server?
A: No, you cannot install the program on a server.
COGECO Security Services are designed to work on a single PC only.
Back to
top
Q: Do
I need an Internet connection to be able to install the software?
A: Yes, you do. The program and updates are
downloaded over the Internet using a broadband connection.
Back to
top
Q:
Does the product stop working 12 months after I have installed it?
A: No, COGECO Security Services will continue to work
for as long as you are a COGECO High Speed Internet customer. Most commercial
"off the shelf" security products only come with a 12-month subscription and
after it expires, you must purchase a new product with an additional 12 months
of protection. If you do not purchase a new product, you will no longer be
protected. With COGECO Security Services, your subscription and your protection
are valid for as long as you are a COGECO High Speed Internet customer. –Thee is
no need to do anything more. Just download and install the software here.
Back to
top
Q:
Is COGECO Security Services compatible with Symantec products?
A: No it is not. Generally speaking Anti-Virus
softwares are not compatible with each other. Before COGECO Security Services
can be installed on your PC, all other security products will need to be
uninstalled.
Back to
top
Q:
What languages are supported by COGECO Security Services?
A: COGECO Security Services are available in English
only in Ontario and French only in Quebec.
Back to
top
Q: I
just bought a security product from another company. Can I cancel it and install
the COGECO Security Services product instead? Can I be reimbursed?
A: COGECO cannot reimburse the cost of software that
was purchased from another company. It is up to you to decide which software you
wish to use, however be advised that the other company's software will likely
expire after a year and you will need to remember to purchase an extension to
your subscription. With COGECO Security Services, you don't have to worry about
renewing your subscription for as long as you are a COGECO High Speed Internet
customer.
Back to
top
Q: Do I
need to do anything to my PC before installing COGECO Security
services?
A: Prior to installing COGECO
Security Services you should do the following:
1. Remove any existing security software (McAfee,
Symantec, Zone Alarm, etc.) from your PC. Go to the Add/Remove Programs option
in the Windows Control Panel which can be accessed via the Start
button.
2. Remove any existing Anti-Spyware
software (Spybot, Mircosoft Anti-Spyware, Spycop, etc.) from your PC. Go to the
Add/Remove Programs option in the Windows Control Panel which can be accessed
via the Start button.
3. De-activate any
pop-up control programs that may be running. The MSN, Yahoo and Google Toolbars
in Microsoft Explorer all have Pop-Up Blockers which make downloading and
installing COGECO Security Services more difficult. They can be reactivated
immediately after downloading and installing the software. Just right click the
toolbar and select the appropriate toolbar from the list.
Back to
top
Q: Are COGECO Security Services compatible with other
Anti-Spyware products?
A: No they are
not. Generally speaking Anti-Spyware softwares are not compatible with each
other. Before COGECO Security Services can be installed on your PC, all other
security products will need to be removed.
Back to
top
Q: Why were my COGECO Security Services
upgraded?
A: To ensure your system if
fully protected COGECO has recently upgraded COGECO Security Services to include
features such as Anti-Spyware, Pop-Up Blocker and Internet Explorer Shield.
These new features, in addition to Anti-Virus, Firewall, Anti-Spam and Parental
Control (Web Filtering), Anti-Phishing and Cookie Protection services, will
ensure that your online experiences are safe and secure without interfering with
the day-to-day use of your computer.
Back to
top
Q: I have a red "X" over the security icon that
states "Spam control: Malfunction". I have not reconfigured anything. I have
also checked the spam control which is still under "Optimal". Is there a problem
with my computer or the security service?
A: The "Spam Control: Malfunction" problem is usually
caused by the important file called backweb.exe being removed from the system by
an Anti-Spyware program. Many Anti-Spyware programs will recognize backweb.exe
to be spyware and remove it. To fix the problem, you will want to completely
uninstall the Cogeco Security Services program and then reinstall it again. If
you would like to use Anti-Spyware programs in the future, simply check the
files that are reported to be spyware to ensure that backweb.exe is not listed.
In the case that you have not used any Anti-Spyware programs to cause this
issue, it would still be advised to uninstall and reinstall the security
program. After the uninstallation is complete, simply log back into the security
website again and the installation wizard will guide you back through the
complete installation. For more information on backweb.exe, please visit http://support.f-secure.com/enu/corporate/supportissue/general/general-issue-2004040700.shtml
| 
